Is insurance included with this rental?
Yes, comprehensive insurance is included with all rentals on Autorentify. This covers damage to the vehicle, third-party liability, and theft protection. The insurance includes a standard excess (deductible) of AED 1,000-3,000 depending on vehicle type - this is the maximum you'd pay in case of an accident. You can reduce the excess to zero by purchasing additional coverage (CDW - Collision Damage Waiver) for AED 50-100 per day. Personal accident insurance for occupants is also available as an optional add-on.
Is Autorentify safe and trustworthy?
Yes, Autorentify is a trusted car rental platform in Dubai. All rental partners are verified and licensed by Dubai's Roads and Transport Authority (RTA). We conduct background checks on all partners and require them to maintain proper insurance, vehicle registration, and safety standards. Every rental includes comprehensive insurance, 24/7 roadside assistance, and customer support. We use secure payment processing (PCI DSS certified), protect your personal data with encryption, and have a dispute resolution process. With thousands of successful rentals and verified customer reviews, Autorentify is a safe choice for car rental in Dubai.
What is the mileage limit for this rental?
Most rentals on Autorentify include unlimited mileage, allowing you to drive as much as you need without extra charges. Some economy and budget vehicles may have a daily mileage limit of 200-300 km per day, with additional kilometers charged at AED 0.50-1.00 per km. Monthly rentals typically include 3,000-5,000 km per month. The mileage policy is clearly displayed on each vehicle listing. If you plan to drive extensively (road trips to other emirates or Oman), confirm unlimited mileage when booking.
What if the rental car breaks down?
If your rental car breaks down: 1) Pull over safely and turn on hazard lights, 2) Call the rental partner's 24/7 emergency number (provided in your booking confirmation), 3) Alternatively, call Autorentify support for assistance, 4) A replacement vehicle will be arranged within 2-4 hours in Dubai, 5) Roadside assistance is available for minor issues (flat tire, dead battery, lockout), 6) You won't be charged for breakdown time or replacement vehicle. Do not attempt to repair the car yourself or have it towed without approval from the rental partner, as this may void insurance coverage.
Can I take this rental car outside the UAE?
Taking rental cars outside the UAE requires special permission. Oman: Most rental partners allow travel to Oman with advance notice and additional insurance (AED 50-100 per day). You'll need to purchase Oman insurance at the border. Saudi Arabia: Requires special permission, cross-border insurance (AED 100-200/day), and may not be available for all vehicles. Other GCC countries: Generally allowed with advance permission and additional insurance. Always inform the rental partner at least 48 hours before planned cross-border travel. Some vehicle types (luxury cars, sports cars) may not be permitted to leave the UAE.
What happens if I get into an accident?
In case of an accident: 1) Ensure everyone's safety and call police (999) if there are injuries, 2) Do not move the vehicles until police arrive (required by UAE law), 3) Take photos of damage, license plates, and the scene, 4) Obtain a police report - required for all accidents in Dubai, 5) Contact the rental partner and Autorentify immediately, 6) Exchange information with other parties involved, 7) Fill out the insurance claim form. Your comprehensive insurance will cover damages minus the excess (AED 1,000-3,000). Never admit fault or sign documents you don't understand. Autorentify support is available 24/7 to guide you through the process.
What fuel policy applies to this rental?
Most rentals on Autorentify follow a 'full-to-full' fuel policy: you receive the car with a full tank and must return it with a full tank. If you return the car without filling it up, you'll be charged for the missing fuel plus a refueling service fee (typically AED 50-100 plus AED 5-6 per liter). Some rental partners offer a 'pre-purchase fuel' option where you buy a full tank at competitive rates and can return the car empty - convenient but you pay for unused fuel. The fuel policy is clearly stated on each vehicle listing.
Who is responsible for traffic fines?
As the driver, you are responsible for all traffic fines incurred during your rental period. Fines are detected through Dubai's automated Salik toll system and traffic cameras. How it works: 1) Rental partner receives fine notification (usually 1-4 weeks after the violation), 2) You're notified via email with fine details and amount, 3) Fine amount plus administrative fee (AED 20-50) is charged to your card, 4) You can contest fines through Dubai Police if you believe they're incorrect. Common fines include: speeding (AED 300-3,000), illegal parking (AED 200-500), red light violation (AED 1,000), and phone use while driving (AED 400-800). Check the Salik balance and pay toll fees to avoid fines.
Can I add an additional driver?
Yes, you can add additional drivers to your rental. The first additional driver is usually free. Each additional driver after the first costs AED 10-15 per day or AED 200-300 per month. All additional drivers must meet the same requirements as the main driver: valid license, minimum age (21 or 25 depending on vehicle), and proper documentation. Additional drivers must be present at pickup to have their license verified and to sign the rental agreement. You can add drivers at the time of booking or during pickup (subject to availability).
Are all vehicles on Autorentify properly insured?
Yes, all vehicles on Autorentify are required to have valid comprehensive insurance as mandated by UAE law. Every rental includes: Third-party liability insurance (covers damage to others), comprehensive vehicle insurance (covers damage to the rental car), theft protection, and 24/7 roadside assistance. The insurance certificate is provided with the vehicle. Standard excess (your maximum liability) is AED 1,000-3,000 depending on vehicle type. You can reduce or eliminate the excess with additional coverage (CDW). We verify insurance validity for all rental partners monthly, and any partner found operating without proper insurance is immediately suspended.