Car Rental FAQs

Car rental prices in Dubai start from AED 50 per day for economy cars and can range up to AED 1,500 per day for luxury vehicles. Monthly rentals offer better value, with rates starting from AED 1,200 per month for economy cars, AED 3,500 per month for SUVs, and AED 12,000 per month for luxury cars. Prices vary based on vehicle type, rental duration, season, and included features. All rentals include comprehensive insurance, and you can add extras like GPS, child seats, or additional drivers for a small fee.

Autorentify accepts multiple payment methods for your convenience: Credit cards (Visa, Mastercard, American Express), debit cards from UAE banks, Apple Pay and Google Pay, bank transfers for monthly rentals, and cash payment at pickup (select rental partners only). All online payments are processed through secure, PCI DSS-compliant payment gateways. For the security deposit, most rental partners require a credit card in the driver's name. Payment is taken at the time of booking, and you'll receive a detailed invoice via email.

All rental partners on Autorentify undergo strict verification: Valid RTA (Roads and Transport Authority) license required, business registration and trade license verification, comprehensive insurance policy verification, vehicle ownership and registration documents checked, background checks on business owners, facility inspection for vehicle storage and maintenance, review of customer service capabilities and response times, and financial stability assessment. We continuously monitor partner performance through customer reviews, response times, and vehicle quality. Partners failing to meet our standards are suspended or removed from the platform.

It depends on your nationality. Visitors from USA, UK, Canada, Australia, New Zealand, most European countries, and several other nations can drive in Dubai with their home country license - no IDP required. However, visitors from countries not on the exemption list (including India, Pakistan, Philippines, Egypt, and many others) MUST have an International Driving Permit along with their home license. The IDP must be obtained in your home country before traveling to Dubai. Check with your rental partner or Autorentify support to confirm if your license is accepted.

Yes, Autorentify is a trusted car rental platform in Dubai. All rental partners are verified and licensed by Dubai's Roads and Transport Authority (RTA). We conduct background checks on all partners and require them to maintain proper insurance, vehicle registration, and safety standards. Every rental includes comprehensive insurance, 24/7 roadside assistance, and customer support. We use secure payment processing (PCI DSS certified), protect your personal data with encryption, and have a dispute resolution process. With thousands of successful rentals and verified customer reviews, Autorentify is a safe choice for car rental in Dubai.

Booking is simple and takes less than 60 seconds: 1) Enter your pickup location, dates, and times on our homepage, 2) Browse available vehicles and filter by type, price, or features, 3) Select your preferred car and review pricing details, 4) Click 'Book Now' and create an account or log in, 5) Enter driver details and upload required documents, 6) Choose optional extras (GPS, child seat, etc.), 7) Review and confirm your booking, 8) Pay online or choose pay-at-pickup. You'll receive instant confirmation via email and SMS with pickup instructions.

Yes, comprehensive insurance is included with all rentals on Autorentify. This covers damage to the vehicle, third-party liability, and theft protection. The insurance includes a standard excess (deductible) of AED 1,000-3,000 depending on vehicle type - this is the maximum you'd pay in case of an accident. You can reduce the excess to zero by purchasing additional coverage (CDW - Collision Damage Waiver) for AED 50-100 per day. Personal accident insurance for occupants is also available as an optional add-on.

No, car rental in Dubai is quite affordable. Economy cars start from just AED 50 per day (about $14 USD), making Dubai one of the most competitively priced car rental markets in the world. For comparison: economy cars AED 50-80/day, mid-size sedans AED 80-150/day, SUVs AED 150-350/day, and luxury cars AED 500-1,500/day. Monthly rentals offer even better value with discounts of 30-50% compared to daily rates. Fuel is also inexpensive in the UAE, and parking is widely available and affordable throughout Dubai.

Autorentify support is available through multiple channels: 24/7 live chat on our website and mobile app (fastest response), email at support@autorentify.com (response within 2 hours), phone at +971 55 999 5408 during business hours (8 AM - 10 PM GST), WhatsApp support for quick questions, and in-app support ticket system. For emergencies during your rental (breakdown, accident), call the rental partner's 24/7 emergency number provided in your booking confirmation. We also offer support in multiple languages including English, Arabic, Hindi, and Urdu.

Yes, you need a free Autorentify account to book a rental car. Creating an account takes less than 2 minutes and allows you to: save your driver details and documents for faster future bookings, track current and past rentals, manage bookings and extensions, upload your driving license and ID (required for rental), receive booking confirmations and updates, access 24/7 support, and earn loyalty points for discounts. Registration requires just an email address or phone number. Your information is securely encrypted and never shared with third parties.

If your rental car breaks down: 1) Pull over safely and turn on hazard lights, 2) Call the rental partner's 24/7 emergency number (provided in your booking confirmation), 3) Alternatively, call Autorentify support for assistance, 4) A replacement vehicle will be arranged within 2-4 hours in Dubai, 5) Roadside assistance is available for minor issues (flat tire, dead battery, lockout), 6) You won't be charged for breakdown time or replacement vehicle. Do not attempt to repair the car yourself or have it towed without approval from the rental partner, as this may void insurance coverage.

Security deposits are refunded 7-21 days after you return the vehicle without damage or traffic fines. The timeline: 1) You return the car and it's inspected for damage (immediate), 2) Rental partner checks for traffic violations (can take 7-14 days to appear in the system), 3) Once confirmed no fines or damage, the deposit hold is released, 4) Your bank processes the refund (3-7 business days). The deposit appears as a 'pending' charge on your card but isn't actually deducted unless needed for damage or fines. If you paid cash deposit, refund is via bank transfer within 7-14 days.

Monthly car rental is significantly cheaper than daily rates in Dubai. A car that costs AED 80 per day (AED 2,400 for 30 days) will typically cost only AED 1,500-1,800 per month - saving you 25-40%. For example: economy cars drop from AED 70/day to AED 1,200/month, SUVs from AED 200/day to AED 3,500/month, and luxury cars from AED 700/day to AED 12,000/month. If you need a car for more than 2 weeks, monthly rental almost always offers better value. Many rental partners also include free maintenance and insurance in monthly rates.

Yes, tourists can rent cars in Dubai. You need a valid passport, tourist visa, home country driving license, and an International Driving Permit (IDP). Visitors from certain countries including the US, UK, Canada, Australia, and most European nations can drive with their home license without an IDP. You must be at least 21 years old (25 for luxury cars), and some rental companies require a credit card for security deposit. The rental process is quick and easy - most tourists can pick up their car within 30 minutes of arrival.

Autorentify serves all areas of Dubai and the wider UAE including: Dubai: Dubai Marina, Downtown Dubai, Business Bay, Deira, Bur Dubai, Jumeirah, Arabian Ranches, Dubai Silicon Oasis, International City, and all other neighborhoods. We also serve: Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Vehicle delivery is available to Dubai International Airport (DXB), Al Maktoum International Airport (DWC), hotels, residences, and business locations across the UAE. Delivery fees vary by distance from the rental partner's location.

The minimum age to rent a car in Dubai is 21 years old with at least 1 year of driving experience. However, for luxury cars, sports cars, and larger SUVs, most rental companies require drivers to be at least 25 years old with 2-3 years of driving experience. Drivers under 25 may face young driver fees (AED 20-50/day extra) or higher security deposits. There's typically no maximum age limit as long as you hold a valid license, though some rental partners may require drivers over 65 to provide additional documentation.

Yes, you can cancel your booking. Cancellation terms depend on the rental partner and timing: Free cancellation up to 48 hours before pickup for most bookings, 50% refund for cancellations 24-48 hours before pickup, and no refund for cancellations less than 24 hours before pickup (though you may receive credit for future bookings). Some rental partners offer flexible cancellation for a small fee (AED 20-50). Cancellation policies are clearly shown during booking. To cancel, go to 'My Bookings' and click 'Cancel Booking' - refunds are processed within 5-7 business days.

Autorentify takes data security seriously: All personal data is encrypted using 256-bit SSL encryption, payment information is tokenized and never stored on our servers (PCI DSS Level 1 compliant), two-factor authentication available for account access, regular security audits and penetration testing, compliance with UAE data protection laws and GDPR, secure data centers with 24/7 monitoring, staff access to data is strictly limited and logged, and you can request your data or account deletion anytime. We never sell your personal information to third parties. Your data is only shared with rental partners necessary to fulfill your booking.

Most rentals on Autorentify include unlimited mileage, allowing you to drive as much as you need without extra charges. Some economy and budget vehicles may have a daily mileage limit of 200-300 km per day, with additional kilometers charged at AED 0.50-1.00 per km. Monthly rentals typically include 3,000-5,000 km per month. The mileage policy is clearly displayed on each vehicle listing. If you plan to drive extensively (road trips to other emirates or Oman), confirm unlimited mileage when booking.

If you experience issues: 1) Contact the rental partner immediately using the phone number in your booking confirmation, 2) For urgent issues (breakdown, accident), use the 24/7 emergency number, 3) If the rental partner doesn't resolve the issue, contact Autorentify support via chat or phone, 4) Document the issue with photos or videos, 5) We'll work to resolve the problem quickly - including arranging a replacement vehicle if needed. Common issues we help with: vehicle not as described, breakdown or mechanical problems, cleanliness issues, missing features or accessories, billing disputes, and insurance claims. Your satisfaction is our priority.

Most car rentals in Dubai require a security deposit, typically AED 1,000-3,000 for economy cars and AED 5,000-10,000 for luxury vehicles. However, some rental partners on Autorentify offer 'no deposit' or 'reduced deposit' options where the deposit is waived or reduced to AED 500. These options may require a higher daily rate or credit card pre-authorization. The deposit is fully refundable and returned within 7-21 days after the car is returned without damage or traffic fines. We clearly indicate deposit requirements when you browse vehicles.

Yes, refunds are available based on when you cancel: More than 48 hours before pickup: Full refund (100%), 24-48 hours before pickup: 50% refund, Less than 24 hours before pickup: No refund (though you may receive credit for future bookings). Some rental partners offer 'flexible cancellation' for an additional fee (AED 20-50) allowing free cancellation up to 24 hours before pickup. Refunds are processed within 5-7 business days to your original payment method. Force majeure situations (flight cancellations, medical emergencies) are reviewed case-by-case for possible full refund.

Yes, chauffeur-driven car services are available through select rental partners on Autorentify. Options include: hourly chauffeur service (minimum 4 hours, AED 50-100/hour), full-day chauffeur service (8-12 hours, AED 400-800/day), airport pickup/drop-off with chauffeur (AED 150-300), monthly chauffeur packages for executives (from AED 8,000/month), and special event chauffeur services (weddings, corporate events). All chauffeurs are professionally trained, licensed, English-speaking, and familiar with Dubai roads. Select 'With Chauffeur' when browsing vehicles to see available options.

Taking rental cars outside the UAE requires special permission. Oman: Most rental partners allow travel to Oman with advance notice and additional insurance (AED 50-100 per day). You'll need to purchase Oman insurance at the border. Saudi Arabia: Requires special permission, cross-border insurance (AED 100-200/day), and may not be available for all vehicles. Other GCC countries: Generally allowed with advance permission and additional insurance. Always inform the rental partner at least 48 hours before planned cross-border travel. Some vehicle types (luxury cars, sports cars) may not be permitted to leave the UAE.

Yes, if you're from an approved country. Visitors from the US, UK, Canada, Australia, New Zealand, and most European countries can drive in Dubai using their home country license for up to 6 months. GCC nationals (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) can use their GCC license. Visitors from other countries need an International Driving Permit (IDP) along with their home license. UAE residents must obtain a UAE driving license and cannot use their home country license for car rental.

Yes, you can modify most bookings subject to availability: Change pickup/drop-off times - usually free if done 24+ hours in advance, change vehicle type - possible with price adjustment, extend or shorten rental period - availability dependent, add extras (GPS, child seat) - can be added anytime before pickup, and change driver information - possible up to 24 hours before pickup. To modify: log into your account, go to 'My Bookings', click 'Modify Booking', make changes, and confirm. Modifications less than 24 hours before pickup may incur a AED 50-100 fee. Date changes more than 7 days may be treated as cancellation + new booking.

Yes, you can extend your rental if the vehicle is available. Contact the rental partner or Autorentify support at least 24 hours before your scheduled return time. Extensions are charged at the daily rate (or discounted weekly/monthly rate if applicable). For monthly rentals, extensions often receive the same monthly rate. To extend: log into your account, go to 'My Bookings', click 'Extend Rental', select new return date, and confirm payment. Last-minute extensions (less than 24 hours notice) may incur an additional fee of AED 50-100.

Autorentify is Dubai's trusted car rental marketplace where you can browse, compare, and book rental cars from verified partners across the UAE. We offer a wide selection of vehicles - from economy cars starting at AED 50/day to luxury vehicles, SUVs, and family cars. Our platform provides transparent pricing, flexible rental durations (daily, weekly, monthly), airport delivery, and 24/7 customer support. Whether you're a tourist visiting Dubai or a resident needing a temporary car, Autorentify makes finding and booking the perfect rental car fast and hassle-free.

In case of an accident: 1) Ensure everyone's safety and call police (999) if there are injuries, 2) Do not move the vehicles until police arrive (required by UAE law), 3) Take photos of damage, license plates, and the scene, 4) Obtain a police report - required for all accidents in Dubai, 5) Contact the rental partner and Autorentify immediately, 6) Exchange information with other parties involved, 7) Fill out the insurance claim form. Your comprehensive insurance will cover damages minus the excess (AED 1,000-3,000). Never admit fault or sign documents you don't understand. Autorentify support is available 24/7 to guide you through the process.

Beyond the rental rate, potential additional charges include: Security deposit - AED 1,000-10,000 (refundable), Salik toll charges - AED 4-5 per gate crossing (billed after rental), traffic fines if incurred (varies + AED 20-50 admin fee), fuel if not returned full (market rate + AED 50-100 refueling fee), late return fees - AED 50-200 plus extra day rate, cleaning fee if returned excessively dirty (AED 100-200), smoking fee if violated (AED 500-1,000), optional extras (GPS AED 10-15/day, child seat AED 10-15/day, additional driver AED 10-15/day), and airport delivery AED 50-100. All fees are transparently shown during booking.

Most rental companies in Dubai require a credit card in the driver's name for the security deposit. The credit card must have sufficient available credit (AED 1,000-10,000 depending on vehicle type). Some rental partners accept debit cards for economy cars with a higher deposit, but this is less common. Virtual credit cards and prepaid cards are typically not accepted. The card is used for pre-authorization (not charged) and released after the car is returned without damage or fines. A few rental partners offer cash deposit options for local residents.

For UAE residents: valid Emirates ID, UAE driving license, and a credit/debit card. For tourists: valid passport with tourist visa, home country driving license, International Driving Permit (IDP) for most countries, and a credit card for deposit. GCC nationals need their GCC license and national ID. All documents must be original (not copies) and valid for the entire rental period. Some rental partners may require additional documentation for luxury or high-value vehicles.

No, Autorentify ensures transparent pricing with no hidden fees. The price you see includes the daily/weekly/monthly rental rate and comprehensive insurance. Additional optional costs are clearly displayed: security deposit (refundable), airport delivery (AED 50-100), additional driver (AED 10-15/day), GPS device (AED 10-15/day), child seat (AED 10-15/day), and additional insurance coverage (optional). If you receive traffic fines during your rental, these will be charged along with an administrative fee (typically AED 20-50 per fine). All charges are itemized in your booking confirmation.

Late returns are charged by the hour or day depending on how late you are. Grace period: Most rental partners offer a 1-hour grace period at no charge. 1-6 hours late: Charged hourly at 1/24th of the daily rate plus AED 50 late fee. More than 6 hours late: Charged full additional day plus AED 100-200 late fee. If you know you'll be late, contact the rental partner immediately to arrange an extension - this is usually cheaper than late fees. Repeated late returns without notice may affect your ability to book in the future.

Most rentals on Autorentify follow a 'full-to-full' fuel policy: you receive the car with a full tank and must return it with a full tank. If you return the car without filling it up, you'll be charged for the missing fuel plus a refueling service fee (typically AED 50-100 plus AED 5-6 per liter). Some rental partners offer a 'pre-purchase fuel' option where you buy a full tank at competitive rates and can return the car empty - convenient but you pay for unused fuel. The fuel policy is clearly stated on each vehicle listing.

As the driver, you are responsible for all traffic fines incurred during your rental period. Fines are detected through Dubai's automated Salik toll system and traffic cameras. How it works: 1) Rental partner receives fine notification (usually 1-4 weeks after the violation), 2) You're notified via email with fine details and amount, 3) Fine amount plus administrative fee (AED 20-50) is charged to your card, 4) You can contest fines through Dubai Police if you believe they're incorrect. Common fines include: speeding (AED 300-3,000), illegal parking (AED 200-500), red light violation (AED 1,000), and phone use while driving (AED 400-800). Check the Salik balance and pay toll fees to avoid fines.

Minimum rental periods vary by rental partner. Most require a minimum of 24 hours (1 day), though some partners offer hourly rentals for a minimum of 4-6 hours. Hourly rates are typically 15-20% of the daily rate per hour. For example, a car with a daily rate of AED 100 might cost AED 20/hour for hourly rental. Short-term rentals are perfect for business meetings, airport pickups, day trips, or events. Filter by 'Hourly Rental Available' when searching to see which vehicles offer this option. Note that hourly rentals may have mileage restrictions (50-100 km).

The rental price includes: comprehensive insurance coverage, 24/7 roadside assistance, basic maintenance during rental period, unlimited mileage (or specified limit clearly stated), and customer support. Most rentals also include one additional driver at no extra cost. The price does NOT include: fuel (you return the car with same fuel level), Salik toll charges (Dubai toll roads), traffic fines if incurred, optional extras (GPS, child seats), airport delivery fees, and security deposit (which is refundable). All inclusions and exclusions are clearly shown when you book.

Yes, we offer convenient airport delivery and pickup at Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). You can arrange to have your rental car delivered to the airport arrivals terminal, or we can drop you at the rental partner's office nearby. Airport delivery is available 24/7 and costs between AED 50-100 depending on the rental partner and vehicle. Simply select 'Airport Delivery' when booking and provide your flight details. We also offer delivery to hotels, residences, and business locations across Dubai.

Yes, Autorentify offers electric vehicles (EVs) including Tesla Model 3, Tesla Model Y, BMW i4, and other popular EV models. EV rental rates range from AED 200-400 per day or AED 4,000-8,000 per month. Benefits of renting an EV in Dubai: lower operating costs (electricity cheaper than fuel), free parking at many malls and public areas, access to charging stations across Dubai (500+ locations), eco-friendly with zero emissions, quiet and smooth driving experience, and advanced technology features. All EVs are delivered fully charged, and we provide a map of charging stations. Some rental partners offer free charging at their facilities.

Yes, all vehicles on Autorentify are required to have valid comprehensive insurance as mandated by UAE law. Every rental includes: Third-party liability insurance (covers damage to others), comprehensive vehicle insurance (covers damage to the rental car), theft protection, and 24/7 roadside assistance. The insurance certificate is provided with the vehicle. Standard excess (your maximum liability) is AED 1,000-3,000 depending on vehicle type. You can reduce or eliminate the excess with additional coverage (CDW). We verify insurance validity for all rental partners monthly, and any partner found operating without proper insurance is immediately suspended.

Yes, one-way rentals are available on Autorentify. You can pick up a car in Dubai and drop it off in Abu Dhabi, Sharjah, Ajman, or other UAE cities. One-way fees typically range from AED 100-300 depending on the distance and rental partner. Popular one-way routes include Dubai to Abu Dhabi (AED 150-200), Dubai to Sharjah (AED 100), and Dubai to Al Ain (AED 200-250). Select 'Different drop-off location' when booking to see available options and fees. The car must be returned to an authorized location of the same rental partner.

Yes, you can add additional drivers to your rental. The first additional driver is usually free. Each additional driver after the first costs AED 10-15 per day or AED 200-300 per month. All additional drivers must meet the same requirements as the main driver: valid license, minimum age (21 or 25 depending on vehicle), and proper documentation. Additional drivers must be present at pickup to have their license verified and to sign the rental agreement. You can add drivers at the time of booking or during pickup (subject to availability).

Before accepting the car: 1) Thoroughly inspect the exterior and interior for scratches, dents, or damage, 2) Ensure ALL damage is documented in the rental agreement with photos, 3) Take your own photos and videos of the entire car including close-ups of any damage, 4) Test all features (AC, lights, wipers, electronics) before leaving, 5) If you find undocumented damage, insist it's added to the agreement or photographed. If you discover damage after pickup: Report it to the rental partner within 2 hours with photos - they'll update the agreement. Never accept a car without documented existing damage, as you may be held responsible when returning it.

Before leaving the rental location: 1) Inspect the car exterior for existing damage and ensure it's documented with photos, 2) Check tire condition and pressure, 3) Verify the fuel level matches the agreement, 4) Test all lights, wipers, and horn, 5) Ensure the car has registration documents, insurance certificate, and emergency contact information, 6) Check for spare tire, jack, and warning triangle, 7) Test the AC and all electronic features, 8) Take photos/video of the car's condition, 9) Save the rental partner's emergency number. Report any issues immediately before leaving.

Autorentify offers a wide variety of vehicles to suit every need and budget: Economy cars (Toyota Yaris, Nissan Sunny - AED 50-80/day), Compact SUVs (Nissan X-Trail, Honda CR-V - AED 120-180/day), Full-size SUVs (Toyota Land Cruiser, Nissan Patrol - AED 200-400/day), Luxury sedans (Mercedes E-Class, BMW 5 Series - AED 300-600/day), Luxury SUVs (Range Rover, Cadillac Escalade - AED 500-800/day), Sports cars (Porsche 911, Chevrolet Corvette - AED 800-1,500/day), Family vans (Toyota Hiace, Nissan Urvan - AED 150-250/day), and Electric vehicles (Tesla Model 3 - AED 200-350/day).

Yes, we offer substantial discounts for long-term rentals. Weekly rentals save 15-20% compared to daily rates, and monthly rentals save 30-50%. For example, a car at AED 100/day becomes AED 600/week (instead of AED 700) and AED 2,000/month (instead of AED 3,000). Rentals longer than 3 months can save up to 60%. We also offer seasonal promotions during Dubai Shopping Festival, summer months, and Ramadan. Corporate clients and returning customers get additional loyalty discounts. Check our 'Deals' section for current promotions.