About AutoRentify

Autorentify accepts multiple payment methods for your convenience: Credit cards (Visa, Mastercard, American Express), debit cards from UAE banks, Apple Pay and Google Pay, bank transfers for monthly rentals, and cash payment at pickup (select rental partners only). All online payments are processed through secure, PCI DSS-compliant payment gateways. For the security deposit, most rental partners require a credit card in the driver's name. Payment is taken at the time of booking, and you'll receive a detailed invoice via email.

Yes, Autorentify is a trusted car rental platform in Dubai. All rental partners are verified and licensed by Dubai's Roads and Transport Authority (RTA). We conduct background checks on all partners and require them to maintain proper insurance, vehicle registration, and safety standards. Every rental includes comprehensive insurance, 24/7 roadside assistance, and customer support. We use secure payment processing (PCI DSS certified), protect your personal data with encryption, and have a dispute resolution process. With thousands of successful rentals and verified customer reviews, Autorentify is a safe choice for car rental in Dubai.

No, car rental in Dubai is quite affordable. Economy cars start from just AED 50 per day (about $14 USD), making Dubai one of the most competitively priced car rental markets in the world. For comparison: economy cars AED 50-80/day, mid-size sedans AED 80-150/day, SUVs AED 150-350/day, and luxury cars AED 500-1,500/day. Monthly rentals offer even better value with discounts of 30-50% compared to daily rates. Fuel is also inexpensive in the UAE, and parking is widely available and affordable throughout Dubai.

Yes, you need a free Autorentify account to book a rental car. Creating an account takes less than 2 minutes and allows you to: save your driver details and documents for faster future bookings, track current and past rentals, manage bookings and extensions, upload your driving license and ID (required for rental), receive booking confirmations and updates, access 24/7 support, and earn loyalty points for discounts. Registration requires just an email address or phone number. Your information is securely encrypted and never shared with third parties.

Autorentify support is available through multiple channels: 24/7 live chat on our website and mobile app (fastest response), email at support@autorentify.com (response within 2 hours), phone at +971 55 999 5408 during business hours (8 AM - 10 PM GST), WhatsApp support for quick questions, and in-app support ticket system. For emergencies during your rental (breakdown, accident), call the rental partner's 24/7 emergency number provided in your booking confirmation. We also offer support in multiple languages including English, Arabic, Hindi, and Urdu.

Autorentify takes data security seriously: All personal data is encrypted using 256-bit SSL encryption, payment information is tokenized and never stored on our servers (PCI DSS Level 1 compliant), two-factor authentication available for account access, regular security audits and penetration testing, compliance with UAE data protection laws and GDPR, secure data centers with 24/7 monitoring, staff access to data is strictly limited and logged, and you can request your data or account deletion anytime. We never sell your personal information to third parties. Your data is only shared with rental partners necessary to fulfill your booking.

Monthly car rental is significantly cheaper than daily rates in Dubai. A car that costs AED 80 per day (AED 2,400 for 30 days) will typically cost only AED 1,500-1,800 per month - saving you 25-40%. For example: economy cars drop from AED 70/day to AED 1,200/month, SUVs from AED 200/day to AED 3,500/month, and luxury cars from AED 700/day to AED 12,000/month. If you need a car for more than 2 weeks, monthly rental almost always offers better value. Many rental partners also include free maintenance and insurance in monthly rates.

If your rental car breaks down: 1) Pull over safely and turn on hazard lights, 2) Call the rental partner's 24/7 emergency number (provided in your booking confirmation), 3) Alternatively, call Autorentify support for assistance, 4) A replacement vehicle will be arranged within 2-4 hours in Dubai, 5) Roadside assistance is available for minor issues (flat tire, dead battery, lockout), 6) You won't be charged for breakdown time or replacement vehicle. Do not attempt to repair the car yourself or have it towed without approval from the rental partner, as this may void insurance coverage.

Security deposits are refunded 7-21 days after you return the vehicle without damage or traffic fines. The timeline: 1) You return the car and it's inspected for damage (immediate), 2) Rental partner checks for traffic violations (can take 7-14 days to appear in the system), 3) Once confirmed no fines or damage, the deposit hold is released, 4) Your bank processes the refund (3-7 business days). The deposit appears as a 'pending' charge on your card but isn't actually deducted unless needed for damage or fines. If you paid cash deposit, refund is via bank transfer within 7-14 days.

If you experience issues: 1) Contact the rental partner immediately using the phone number in your booking confirmation, 2) For urgent issues (breakdown, accident), use the 24/7 emergency number, 3) If the rental partner doesn't resolve the issue, contact Autorentify support via chat or phone, 4) Document the issue with photos or videos, 5) We'll work to resolve the problem quickly - including arranging a replacement vehicle if needed. Common issues we help with: vehicle not as described, breakdown or mechanical problems, cleanliness issues, missing features or accessories, billing disputes, and insurance claims. Your satisfaction is our priority.

Yes, refunds are available based on when you cancel: More than 48 hours before pickup: Full refund (100%), 24-48 hours before pickup: 50% refund, Less than 24 hours before pickup: No refund (though you may receive credit for future bookings). Some rental partners offer 'flexible cancellation' for an additional fee (AED 20-50) allowing free cancellation up to 24 hours before pickup. Refunds are processed within 5-7 business days to your original payment method. Force majeure situations (flight cancellations, medical emergencies) are reviewed case-by-case for possible full refund.

Yes, you can modify most bookings subject to availability: Change pickup/drop-off times - usually free if done 24+ hours in advance, change vehicle type - possible with price adjustment, extend or shorten rental period - availability dependent, add extras (GPS, child seat) - can be added anytime before pickup, and change driver information - possible up to 24 hours before pickup. To modify: log into your account, go to 'My Bookings', click 'Modify Booking', make changes, and confirm. Modifications less than 24 hours before pickup may incur a AED 50-100 fee. Date changes more than 7 days may be treated as cancellation + new booking.

Most car rentals in Dubai require a security deposit, typically AED 1,000-3,000 for economy cars and AED 5,000-10,000 for luxury vehicles. However, some rental partners on Autorentify offer 'no deposit' or 'reduced deposit' options where the deposit is waived or reduced to AED 500. These options may require a higher daily rate or credit card pre-authorization. The deposit is fully refundable and returned within 7-21 days after the car is returned without damage or traffic fines. We clearly indicate deposit requirements when you browse vehicles.

In case of an accident: 1) Ensure everyone's safety and call police (999) if there are injuries, 2) Do not move the vehicles until police arrive (required by UAE law), 3) Take photos of damage, license plates, and the scene, 4) Obtain a police report - required for all accidents in Dubai, 5) Contact the rental partner and Autorentify immediately, 6) Exchange information with other parties involved, 7) Fill out the insurance claim form. Your comprehensive insurance will cover damages minus the excess (AED 1,000-3,000). Never admit fault or sign documents you don't understand. Autorentify support is available 24/7 to guide you through the process.

As the driver, you are responsible for all traffic fines incurred during your rental period. Fines are detected through Dubai's automated Salik toll system and traffic cameras. How it works: 1) Rental partner receives fine notification (usually 1-4 weeks after the violation), 2) You're notified via email with fine details and amount, 3) Fine amount plus administrative fee (AED 20-50) is charged to your card, 4) You can contest fines through Dubai Police if you believe they're incorrect. Common fines include: speeding (AED 300-3,000), illegal parking (AED 200-500), red light violation (AED 1,000), and phone use while driving (AED 400-800). Check the Salik balance and pay toll fees to avoid fines.

No, Autorentify ensures transparent pricing with no hidden fees. The price you see includes the daily/weekly/monthly rental rate and comprehensive insurance. Additional optional costs are clearly displayed: security deposit (refundable), airport delivery (AED 50-100), additional driver (AED 10-15/day), GPS device (AED 10-15/day), child seat (AED 10-15/day), and additional insurance coverage (optional). If you receive traffic fines during your rental, these will be charged along with an administrative fee (typically AED 20-50 per fine). All charges are itemized in your booking confirmation.

Beyond the rental rate, potential additional charges include: Security deposit - AED 1,000-10,000 (refundable), Salik toll charges - AED 4-5 per gate crossing (billed after rental), traffic fines if incurred (varies + AED 20-50 admin fee), fuel if not returned full (market rate + AED 50-100 refueling fee), late return fees - AED 50-200 plus extra day rate, cleaning fee if returned excessively dirty (AED 100-200), smoking fee if violated (AED 500-1,000), optional extras (GPS AED 10-15/day, child seat AED 10-15/day, additional driver AED 10-15/day), and airport delivery AED 50-100. All fees are transparently shown during booking.

The rental price includes: comprehensive insurance coverage, 24/7 roadside assistance, basic maintenance during rental period, unlimited mileage (or specified limit clearly stated), and customer support. Most rentals also include one additional driver at no extra cost. The price does NOT include: fuel (you return the car with same fuel level), Salik toll charges (Dubai toll roads), traffic fines if incurred, optional extras (GPS, child seats), airport delivery fees, and security deposit (which is refundable). All inclusions and exclusions are clearly shown when you book.

Yes, all vehicles on Autorentify are required to have valid comprehensive insurance as mandated by UAE law. Every rental includes: Third-party liability insurance (covers damage to others), comprehensive vehicle insurance (covers damage to the rental car), theft protection, and 24/7 roadside assistance. The insurance certificate is provided with the vehicle. Standard excess (your maximum liability) is AED 1,000-3,000 depending on vehicle type. You can reduce or eliminate the excess with additional coverage (CDW). We verify insurance validity for all rental partners monthly, and any partner found operating without proper insurance is immediately suspended.

Yes, we offer substantial discounts for long-term rentals. Weekly rentals save 15-20% compared to daily rates, and monthly rentals save 30-50%. For example, a car at AED 100/day becomes AED 600/week (instead of AED 700) and AED 2,000/month (instead of AED 3,000). Rentals longer than 3 months can save up to 60%. We also offer seasonal promotions during Dubai Shopping Festival, summer months, and Ramadan. Corporate clients and returning customers get additional loyalty discounts. Check our 'Deals' section for current promotions.

Before accepting the car: 1) Thoroughly inspect the exterior and interior for scratches, dents, or damage, 2) Ensure ALL damage is documented in the rental agreement with photos, 3) Take your own photos and videos of the entire car including close-ups of any damage, 4) Test all features (AC, lights, wipers, electronics) before leaving, 5) If you find undocumented damage, insist it's added to the agreement or photographed. If you discover damage after pickup: Report it to the rental partner within 2 hours with photos - they'll update the agreement. Never accept a car without documented existing damage, as you may be held responsible when returning it.